Some of our benefits include:
- Free golf for employee plus 1 guest* (restrictions apply)
- Participation in retirement savings plan
- Full-time Benefits include: Medical, Dental, Vision, Life Insurance
POSITION OVERVIEW
Greet and welcome arriving guests as they enter The Ranch. Assist
both arriving and departing guests with valet services, for hotel
check in’s, golf, baggage handling, restaurant and spa guests. Provide
consistent high degree of both friendliness and efficiency for all
guests and visitors by parking guest vehicles in a safe and orderly manner.
Duties and Responsibilities:
- Drive guest vehicles from motor court to designated parking area
of resort for valet parking and return guest vehicle to motor court
for guest pick-up when needed.
- Baggage assistance for hotel and golf guests.
- Inform guests of valet safety features and promote The Ranch offerings.
- Accurately complete valet tickets with guest name, area they are
visiting and parking location.
- Organize and place guest keys in Valet office
- Store guest baggage upon request and assist with the loading and
unloading of baggage into and out of automobiles.
- Assist guests with any requests to provide professional and
courteous service.
- Retrieve guests vehicles upon arrival and departure and at guests requests.
- Provide shuttle service as needed.
- Assist with guest check ins and check outs as needed in a
professional and friendly manner.
- Must adhere to all Ranch LB policies and standards.
NOTE: This description is not intended to be all-inclusive. Other
related duties may be assigned as required in addition to the
principle duties outlined above.
SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination
of the following supportive functions, with the percentage of time
performing each function to be solely determined by the manager based
upon the particular requirements of The Ranch:
- Assist with delivering amenities and packages to guests. Stage the
resort check in area for large arrivals and departures.
- Maintain cleanliness in the Valet office and in the baggage room.
Assist with cleaning bell carts.
- Shuttle guests in golf carts around the resort and to and from the beach.
- Advise all guests to store valuables in their trunk, parking at
their own risk and we are not responsible for lost or stolen items.
Requirements For The Position
Education and Licensing:
High school or equivalent education required. Valid state driver’s
license required. Must have good driving record.
Skills and Experience:
Prior experience as Valet required in a luxury hotel. Forbes training
preferred. Customer Service experience a must. Ability to operate all
types of passenger vehicles (manual and automatic) required.
Must be at least 21 years of age.
Grooming:
All team members must maintain a neat, clean and well-groomed
appearance per The Ranch standards.
Competencies:
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of the city, particularly tourist attractions.Must have
satisfactory driving record.
- Knowledge of The Ranch operations, its services, and facilities.
Physical Demands:
- Most work tasks are performed outdoors. There is no effective
protection from weather. Must be able to work in extreme weather
conditions including heat, cold, rain, etc.
- The position requires standing, driving and getting in and out of
vehicles most of the day. Must be able to stand or drive and exert
well-paced mobility for up to 8 hours in length.
- Must wear an earpiece with radio for entire shift as part of the
required uniform.
- Must be able to lift up to 75 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to
250 lbs. frequently.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning
and luggage handling tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other team members.
- Vision occurs continuously with the most common visual functions
being those of near and color vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
Other:
Regular attendance is essential to the successful performance of this
position. Irregular attendance will be subject to disciplinary action,
up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality
industry, team members may be required to work varying schedules to
reflect the business needs of The Ranch. In addition, attendance is
required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with
company rules and regulations for the safe and effective operation of
The Ranch’s facilities. Team members who violate The Ranch rules and
regulations will be subject to disciplinary action, up to and
including termination of employment.
This description is intended to indicate the typical kinds of tasks
and levels of difficulty that are required of positions given this
title. This job description is not an exclusive or exhaustive list of
all job functions that a team member in this position may be asked to
perform from time to time. It is not intended to limit or in any way
modify the right of any supervisor to assign, direct and control the
work of team members under his/her supervision.
Must be flexible with rotating and on-call work schedule.