Overnight Guest Services / Bellperson

  • Job Tracking ID: 512408-759443
  • Job Location: Laguna Beach, CA
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: February 12, 2021
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP



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Job Description:

POSITION OVERVIEW

Perform the daily tasks of the Guest Services/Security team member of The Ranch LB Rooms Division. Responsibilities encompass all areas of the Rooms Division including property security, public areas upkeep, engineering and overnight guest services. Work to achieve the goals and objectives of the department and the mission statement of The Ranch.

Duties and Responsibilities

General Responsibilities:

  • Handle all situations in a professional manner.
  • Attend daily briefings and review the daily schedules/logs to know what is happening within the operation.
  • Make sure your attire is impeccable at all times.
  • Assist and escort guests as requested;Including guest rides, baggage assistance, directions, property questions and special requests.
  • Complete daily task log, communicate and report any guest or team member issues with manager/supervisor.
  • Additional duties as necessary and assigned to meet the goals and objectives of the entire Rooms Division.

Overnight Guest Services:

  • Act as liaison for Night Auditor when completing guest requests and nightly duties.
  • This includes, but is not limited to Newspaper delivery, In-Room Dining pick-ups, Housekeeping Services (making sofa beds, delivering towels, toothbrush, etc.)
  • Minimal coverage of phones and Front Desk as lunch relief.
  • Escort guests to rooms for check-ins, luggage assistance, room orientation, etc.
  • Assistance with minor Engineering requests (TV, AC, Plumbing, etc.)
  • Assist guest with retrieving keys for vehicle parked in valet areas.

Property Security:

  • Conduct patrols throughout The Ranch, checking for unsecured doors and rooms, uninvited guests, trespassers, unauthorized persons in restricted areas and safety hazards.
  • Respond to all guest and team member calls while on patrol, making emergencies a top priority.
  • Complete daily logs and email to management.
  • View monitors and keep constant surveillance of grounds through the camera system.
  • Respond to guest calls regarding noise complaints, emergency situations, power outages, etc.
  • Assist with flood control team, safety, emergency and evacuation plans as needed.
  • Fill out all necessary reports, including incident reports as they occur. Make sure all logs are properly filled out and documented.

Public Areas:

  • Ensure all trash is collected from outdoor disposals in a timely manner.
  • Observe and report potential safety hazards.
  • Patrol resort grounds, parking lot and Country Club Drive (road leading to resort) to ensure property is free of trash and debris.
  • Ensure fire hydrants and drains are kept clean from dust and debris

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

Experience and Skills:

Requirements For The Position

Education and Licensing:

High school or equivalent education required. CPR/First Aid certified preferred.

Skills and Experience:

Previous overnight Guest Services in a hotel / resort environment preferred. Safety and security experience desired. Current Customer Service experience required.

Grooming:

All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computer skills. Ability to solve problems and make rational decisions.
  • Knowledge of The Ranch operations, its services, and facilities.
  • Knowledge of The Ranch safety and security operations.
  • Knowledge of other department operations at The Ranch to assist in times of need.

Physical Demands:

Most work tasks are performed indoors and outdoors. The temperature may vary when conducting outdoor duties depending on the weather. This may include patrolling in the rain, fog or cold weather.

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.

  • Must be able to exert well-paced ability to reach different outlets and other departments of The Ranch on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, camera systems and radios.

Other:

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision.

Flexibility with working hours and on-call rotation.